Some Doordash drivers tamper with food deliveries in dangerous ways, such as putting foreign objects in the food or by the delivery of a half eaten food order arriving at a consumers doorstep.

Misleading pricing practices like hidden fees and inflated menu prices compared to in-restaurant options cause harmful outrage and rage. Dashers and diners have less patience, and flaring tempers can cause feuding that wouldn't necessarily have been the case.

Doordash would be able to tell if driver's speed if they required them to use the in•app navigation. But they don't. The app assigns each driver a score and penalizes them for hard stops, quick acceleration, speeding, and other driving issues. DoorDash also now shows workers their real-time speed next to the posted speed limit when they use in-app navigation but when not used drivers speed, don't observe traffic rules, and cause dangers sometimes leading to death and / or dismemberment. EVERY trip should be tracked and recorded and EVERY trip should be required to go through the app where it can be tracked.

Seal issues: Many complaints mention finding broken seals on food containers, indicating potential tampering.

Misleading consumers to believe they were tipping drivers directly, when in fact the customer “tip” was used to subsidize DoorDash’s own payment to its drivers.

As a Dasher, you can only work for a few hours at most, and you're underpaid so much that you lose money by working Doordash.

The City is represented in these lawsuits by in-house counsel from the Affirmative Litigation Division in its Department of Law and by the law firm of Cohen Milstein Sellers & Toll PLLC.

Doordash deliberately fails to report all data breaches that put personal consumer information at risk of theft.

Potential issues with food quality due to transportation time and handling by delivery drivers. Food can be significantly declined in quality by the time it reaches the consumer.

There are enormous privacy concerns with DoorDash. DoorDash may collect and use consumer data without adequate transparency, potentially leading to unwanted and intrusive targeted advertising, sale of personal data, stalkings, and consumers being tracked without their knowledge or consent.

Consumers deal with endless misleading fees. DoorDash may not clearly disclose all fees associated with an order, including service fees, delivery fees, and sometimes even a Chicago Fee which may not actually go to the city.

We discovered that Grubhub and DoorDash have been engaging in deceptive and misleading business practices that harm consumers and exploit restaurants. These practices continued unabated during the pandemic when restaurants were struggling to survive,” said Acting BACP Commissioner Kenneth Meyer. “We heard from the hospitality industry and Chicago’s consumers about these unfair practices and this action demonstrates we will hold non-complying businesses accountable.

DoorDash stock tumbled not that long ago after the food delivery company reported first-quarter results with a wider loss than analysts expected, despite better-than-expected sales. Customers pay for this.

Consumers deal with endless misleading fees. DoorDash may not clearly disclose all fees associated with an order, including service fees, delivery fees, and sometimes even a 'Chicago Fee' which may not actually go to the city.

Drivers don't actually see the tip on Doordash they see their overall fee for delivery, which includes the tip IF the tip is pre-entered. If the tip is low or is not entered at all, the driver can deduce this from the total fee. The fact drivers can't see their tip not only makes it easy for Doordash to steal money customers allocate for a driver tip but it causes extreme risk to the consumer as dashers can get angry and are armed with the knowledge of where they live and can come back whenever they wish to stalk, rape, rob, attack, shoot, etc.

The City is represented in these lawsuits by in-house counsel from the Affirmative Litigation Division in its Department of Law and by the law firm of Cohen Milstein Sellers & Toll PLLC. 

Missing items: Some users report missing food items from their orders, raising questions about whether the driver removed them.

79% of food-delivery drivers admitted to eating customers' food, according to a 2022 survey by Circuit, a last-mile tech startup.Feb 15, 2023

Doordash dishes deceptive promotions. DoorDash may advertise large discounts or deals but require a high minimum order value to qualify, making the offer less valuable than advertised. 

Though it's unlawful to do so, Doordash forces you to allow a photo to be taken of your debit or credit card if its flawed system suspects fraud. It doesn't disclose where that photo will end up being stored or for how long. It doesn't disclose who will see the photo of private credit and debit card data. It forces users to submit such data without informed consent or knowledge in advance that such data may be required. Doordash takes the entire 16 digit card number, the card expiry, security code, account holder name and would also have the Doordash account holder address which would likely match all credit and debit card information... This is all a doer needs in order to destroy a life, empty a bank account, or appear at a consumer address to perform egregious acts of theft, violence, or other.

DoorDash policy: DoorDash explicitly states that drivers should not open food containers or tamper with orders in any way.

DoorDash continues to flout state labor laws by misclassifying its drivers, called “dashers”, subjecting them to low wages and lack of benefits, according to a class action lawsuit. The company is accused of enriching itself on the backs of its drivers, who receive low pay and no benefits as independent contractors.

Launching deceptive, promotional campaigns to “save restaurants” during the pandemic, while forcing participating restaurants to extend their contracts, cover the cost of the promotions, and pay Grubhub its full commission on all orders. Violating the City’s emergency cap of 15% on restaurant commissions.

DoorDash policy: DoorDash explicitly states that drivers should not open food containers or tamper with orders in any way.

With Doordash delivery workers sexual assaults, lickings, gropings, attacks, thefts, food tamperings, shootings, minor child assaults both physical (non•sexual) and sexual, stalkings, and killings are so commonplace the cries and screams from brutalized victims now often fall on deaf ears.

The tip, tip before delivery, tip after delivery, how much tip, not enough tip, too much tip, who gives and / or gets what portion of a tip arguments have become so contentious and volatile consumers are afraid of Dashers because they know they could be attacked or have their food tampered with in retribution if they tip too little yet service is often anywhere from subpar to downright dangerous.

The tip, tip before delivery, tip after delivery, how much tip, not enough tip, too much tip, who gives and / or gets what portion of a tip arguments have become so contentious and volatile consumers are afraid of Dashers because they know they could be attacked or have their food tampered with in retribution if they tip too little yet service is often anywhere from subpar to downright dangerous.

Doordash dishes deceptive promotions. DoorDash may advertise large discounts or deals but require a high minimum order value to qualify, making the offer less valuable than advertised. 

Imposing a misleading “Chicago Fee” of $1.50 on every order in the City, deceptively implying the fee was required by, or paid to, Chicago—when in fact DoorDash was the sole beneficiary.

Misleading pricing practices like hidden fees and inflated menu prices compared to in-restaurant options cause harmful outrage and rage. Dashers and diners have less patience, and flaring tempers can cause feuding that wouldn't necessarily have been the case.

Doordash Triple Dips by charging consumers, restaurants, retailers, and supermarkets, and Steals tips yet won't spend money to up the quality of service, or on the safety and security of information,  the safety and security of consumers, Dashers, and the public at large. Doordash won't go into their own pocket and increase Dasher pay, or pop for better Dasher screening, yet one of its founders recently cashed out $413 million dollars worth of stock.

Contamination concerns: A few cases have surfaced where drivers were caught on camera seemingly handling food inappropriately, leading to concerns about contamination.

Prevalence: Several reports highlight a significant rise in DoorDash fraud cases alongside the popularity of food delivery apps, indicating a concerning level of activity. Types of scams: Common scams include fake orders placed using stolen credit cards, drivers marking orders as delivered without actually delivering food, customers claiming items missing from orders, and phishing schemes designed to steal account credentials. Impact: This fraud can harm both customers (paying for undelivered food) and restaurants (receiving incorrect orders or non-existent orders). 

With Doordash delivery workers sexual assaults, lickings, gropings, attacks, thefts, food tamperings, shootings, minor child assaults both physical (non•sexual) and sexual, stalkings, and killings are so commonplace the cries and screams from brutalized victims now often fall on deaf ears.`

Though it's unlawful to do so, Doordash forces you to allow a photo to be taken of your debit or credit card if its flawed system suspects fraud. It doesn't disclose where that photo will end up being stored or for how long. It doesn't disclose who will see the photo of private credit  and debit card data. It forces users to submit such data without informed consent or knowledge in advance that such data may be required. Doordash takes the entire 16 digit card number, the card expiry, security code, account holder name and would also have the Doordash account holder address which would likely match all credit and debit card information... This is all a doer needs in order to destroy a life, empty a bank account, or appear at a consumer address to perform egregious acts of theft, violence, or other.

Some Doordash drivers tamper with food deliveries in dangerous ways, such as putting foreign objects in the food or by the delivery of a half eaten food order arriving at a consumers doorstep.

it is fair and accurate to say that DoorDash delivery fraud is considered 'rampant,' meaning it is widespread and occurs frequently, with various scams targeting both customers and drivers, often involving account compromises, fake orders, and stolen payment information; Doordash claims the constantly work towards making it better, however, it's not getting any better.

At the height of the 2020 lockdown, approximately half of Chicago’s 7,500 restaurants had closed either temporarily or permanently. The Federal Reserve estimated that approximately 44,000 restaurant workers in the Chicago area lost their jobs in 2020. Meanwhile, sales for meal delivery service platforms have soared since pandemic-related health restrictions forced restaurants to close or severely limit indoor dining. From 2019-2020, year-over-year total orders placed with meal delivery service platforms have more than tripled nationally – from 263 million to 816 million. As Defendants’ business surged, their predatory practices persisted.

DoorDash continues to flout state labor laws by misclassifying its drivers, called “dashers”, subjecting them to low wages and lack of benefits, according to a class action lawsuit. The company is accused of enriching itself on the backs of its drivers, who receive low pay and no benefits as independent contractors.