I order door dash very often. I am very detailed with the directions. Placed a must retrieve code and whatever they say you have to do to insure your food arrives. This particular lazy driver not only dropped my food off at who knows where but DOOR DASH ONLY WANTED REFUND ME 5.91 of a 20.78 order. I’m still wasting my time going back and forth and they had the NERVE TO GIVE ME A 8.00 credit. I WISH I WOULD GIVE THEM ANYMORE BUSINESS. DO NOT USE DOORDASH!!

My order was missing 3 items, restaurant verified that the items were still sitting in the window and were not picked up by the delivery person and door dash refused compensation for the missing items.

I don’t really matter, but this is the worst service that I ever had to DoorDash. Six people been trying to take care of this stuff. This is ridiculous and this one will be reported to the BBB.

Order should have been here 5:40p-6p. It’s now 7:15p. No driver found!!! Ridiculous. Deleting App on phone. Never again!!!

If I could give less than 1 star I would. This is not the 1st time that I have paid for food and delivery and the food was not delivered and Doordash refuses to refund. Been through the chats and called them. This is the ONLY COMPANY I've EVER seen that can charge you for products and services they have no plan following through on yet don't have yo refund you. I paid for products and services, never received them but was still charged. One way yo feed your drivers I suppose. Just give them your customers orders. There should be a class action lawsuit for all of the people they have ripped off.

I wish I could give them zero stars at this point. They used to be good but for the past they have gone down hill fast. It takes roughly an hour to get my order now. I’d be better off going out and getting it myself! The last time, it took them over an hour to get food to me from a restaurant that’s about 10 minutes away. When they finally got there they dropped the cold soggy food on my doorstep. This has been like the 4th time they’ve done this. I will NEVER use them again!

If you’re a beginner thinking of joining DoorDash, I’d strongly recommend choosing Uber Eats instead. DoorDash might give you orders, but when it comes to payments, their handling is absolutely disappointing. Imagine working hard, completing deliveries and still having to chase your own money. I’m still waiting for my $340 from last month. What a joke!A delivery platform that cannot even manage payments properly has no business expecting drivers to take it seriously. Uber Eats is miles ahead when it comes to payment reliability. DoorDash seriously needs to get its act together. Drivers work for their money; we’re not asking for charity

A company is only as good as how it manages problems, as well as celebrating the successes.Without going into detail, I had a relatively trivial issue with DoorDash and they were unable to resolve it. So much so that I closed my account and cannot conscionably recommend their service in any way to others.Boss, I’m sure you don’t want to read particulars, I tried it speaking with multiple customer service agents to resolve this issue, but their hands were tied by what seems to be the company’s policy. Even speaking to the supervisors.

⭐ 1/5 $20 reward promotion was not honored — false advertising and no follow-up. I completed a DoorDash challenge promotion: place 4 qualifying orders within the qualifying period to earn a $20 reward. The app confirmed it in writing — "Congratulations, you have completed your orders and have earned $20. Your reward unlocks in 1 day. Come back on 10/24/26 to receive your $20 reward." I had canceled my DashPass membership during the promotion period, yet the app continued to display this reward screen, with a countdown, every time I opened it — right up to the promised unlock date. There was no notification that the offer had been withdrawn. On 10/24, when I went to redeem it, the reward was simply gone from my account. I contacted DoorDash support on 10/24. The agents I spoke with could not explain the promotion terms, gave contradictory answers, told me the case was being escalated and reviewed, and promised a response within 24 hours. More than a week later, I have received no email, no call, and no text — not even a courtesy follow-up. My issue is simple: a company should not continue advertising a reward to a customer's face — with a countdown and a redemption date — if it has no intention of honoring it. If my membership cancellation affected eligibility, DoorDash had every opportunity to notify me and stop displaying the offer. Instead, it kept promoting it until the moment of redemption, then made it vanish. In my personal experience, DoorDash's promotional promises cannot be trusted, and its customer support is outsourced, undertrained, and not empowered to resolve the issues its own promotions create. I'm sharing my experience so other customers can decide with full information. I have screenshots documenting every step.

I would give no stars if I could. I've frequently had issues with orders, yet when I report the issue I don't get any $ refunded for a variety of different reasons. I would rather pay higher fees and at least get what I ordered and paid for. This hasn't just happened this one time.

I ordered Taco Bell through DoorDash on October 7, 2026, for $28.38. The order was cancelled because the driver said the restaurant was closed, and I received no food at all.I was still charged the full $28.38. I requested a refund on October 18, and it was declined as not eligible.When I contacted support again on November 2, the chat assistant could not connect me to a live agent or take action on the order, and no case number was given.I paid for food I never received, and DoorDash has now declined to refund it twice. I will not be using DoorDash again.

I am very sensitive & allergic to fragrance. It seems most of my orders through DoorDash arrive with the bag, containers, and food that smells like cologne. I wish DoorDash would ask their Dashers not to wear so much that it affects their delivery items. It has ruined many of my delivered food orders.! which I have reported and DoorDash does not seem to care or resolve the issue!

Ordered food. Got a text it had been delivered. It hadn’t. Never got it. Called evasive customer support. They denied my refund. Forced to go through my credit card to contest the fraudulent charge. CanceledMy membership.

Terrible services and support system. My order wasn't delivered and my hard earned money that I got from my investment on VINE HASH. wasn't refund. I won't recommend their services rather I would stick with my investment on VINE HASH. and earn more money for myself and family to get a car and pickup orders myself.

Horrible. Order was not delivered and they refused to refund my money!! Had to go through my credit card company. Customer service was rude and probably AI.

This company is full of dog poop! I waited 2hrs for a turkey burger from tommys turkey burger and it came to me cold burned and not toppings. I contacted doordash and the refused to give me a credit or a refund so I had to place another order with Uber. Thank God I had more money or I would've been hungry. I will contact my bank

I was ordering a pickup order at a local restaurant on Dorr dash, it said NO FEE to order. That is a lie, lie, lie. There was a $3 'service fee the order came to $16+. I called and ordered instead, my order came to $10.40. A 6$ difference. That's false advertising. So not only they DO charge a fee, they charge more than the restaurant by 30%.

I only give 2 stars (versus 1) as I was able to receive full refund. Last night I ordered from a local restaurant a few miles away. I don’t have a car. At first everything going smoothly then the Dasher dropped my order (App said an issue with Dasher and that a new order would be created free of charge). Okay, cool, I’ll wait a little while longer for delivery. But, still no Dasher. This was like 45 minutes in to when I placed order that I was still waiting for a Dasher to accept order. I spoke with customer service and explained above, that it isn’t my responsibility if a Dasher doesn’t accept an order. This went on for a while with support pleading my case. At first it was clearly AI who only offered partial refund. I kept pushing for live agent and got someone who gave option of full refund to original payment method or as a credit on my account. I chose refund to payment method as I’m no longer using Door Dash I told her. I went to check my bank account and there were 2 charges for the order, ? holds. No refund yet. I went back into support and she said these are pre authorization holds that should just drop off, I won’t be charged anything from bank. I woke up this morning and checked bank again and thankfully charges gone. WTF!! I’m thankful for return of my money but why the holds?? Total financial scam for customers. Banks and merchants make money from these holds, interest I understand. I’m done with these Apps.

Service is great if you get someone who can speak English and are able to read street signs and numbers. Most of the time that’s not the case. Why do you hire people who don’t speak English? That should be a requirement.

DoorDash is by far the worst delivery service and I hate that businesses still choose to partner with them and we don't have a choice who they use when using delivery. This is the 3rd time a dasher has delivered the wrong order to us and they ignore calls and texts when we try to notify them. It's like DoorDash hires people with a single digit IQ.

Why am I paying a delivery fee and giving a driver tip . You force me to get a tip but you're already charging me $5 for delivery . Why isn't the driver getting that and delivery fee ? Why should I tip for a delivery when I'm already paying a delivery fee ? The tip should be optional dependent on service just like a restaurant. If you get bad service you get a small tip yet you don't allow for a small tip for bad service or failure to deliver. If I pay for something and the driver never delivers it they still get paid but I get nothing , this has happened where I got ripped off for $65 and they offered me $15 to make up for it . They stole $50 from me and I never got the delivery but I bet the driver got paid.