For 3 weeks Doordash has screwed up. I returned items to Petsmart, I had my receipt but it damaged so they just stole $40.00 from me. 2 weeks ago placed a order and it was stolen from us, then we ordered from another restaurant and it took over 2 1/2 hours to get our food which was cold because it came from another restaurant 30 minutes away. DOORDASH HIRES THIEVES AND STEAL PEOPLE'S MONEY PLUS THEY HIRE PEOPLE WHO DONT SPEAK ENGLISH. EFF YOU DOORDASH!!!!!

Doordash dont care for their drivers and there customer service or dasher services are crap had enough of there BS when it comes trying 2 help drivers out

Recieved order with bag soaking wet on bottom, of course container fell out of soaked bag and opened into the floor. Doordash support gave a $5 credit for a $25 meal, I'm guessing expecting me to eat it off the floor. Ridiculous. Crap service, been a customer since 2017 and finally cutting the cord.

The dashers that deliver the food don’t care and don’t even try. I would not recommend. I called the supervisor and he was no help. Be careful of using door dash.

They fought me for 2 hours over the phone for a refund over a 20 dollar order that was delivered smashed and thrown on the floor despite my clear instructions to put it on the table. Nope, the dasher threw it on the floor RIGHT NEXT TO THE TABLE. I had to 3-way in my bank for them to cave in and give me my full refund

I so wish we could give DoorDash a zero. I get the price markup due to convenience. What I don’t like is the double orders. You’re gonna charge me more for food, because I didn’t go get it myself, but give me a two dollar refund when I get the short end of the stick and my food is ice cold. I get Dashers wanting to grind out two orders because it makes them more money, but one of those customers always gets the short end of the stick with cold food. When I spend $30 on a meal that should’ve been $15, reach out and complain that the food is cold, and you only offer me five dollars. What a joke. Trying to get a refund as a joke. The delivery service is a joke. Just get off your a## and get your food yourself.

WE ORDERED 2 MEALS, 1ST TIME WITH DOOR DASH AND THEY BOTH ARRIVED VERY COLD. ONE WAS FISH AND THE OTHER WAS HAMBURGER PLATTER. WILL NEVER ORDER AGAIN FOR THE PRICE WE PAID, BIG DISSAPOINTMENT. I SENT A MESSAGE TO DOORDASH AND ALL I GET IS BEING REVIEWED, YOU HAVE LOST WHAT COULD HAD BEEN A GOOD CUSTOMER, I SHOULD BE REFUNDED FOR THIS BAD EXPERIENCE.

Put 50 on account, charged me twice but is saying I bought 2 gift cards for 50. Doesn't make sense when I could have bought a 100 one..lol. Refusing to give refund of one but account only shows credited for one. Will be filing a complaint with my local AG and BBB.

I was a loyal DoorDash customer for years. They were always very generous and when I had issues they always gave me more money than it was worth back. Tonight, I got my meal most likely stolen by the doordasher, and DoorDash said that my order wasn’t illegible for compensation which is so messed up because it’s literally their employee. And to add insult to injury, it was by mistake on my friend’s PayPal so I can’t even call my bank to dispute it and say it’s fraud. Disgusting customer service, stealing from people who don’t have much money and decided to get a treat is awful, and there should be consequences.

They tell you your gonna get a refund when your order messed up or you order groceries they liars I never got my refund and it was only 6 dollars and they didn’t refund me my money don’t order anything through them they are liars and they suck so bad and we tip as well for everything to be messed up and half assed

Ever since they added Double Dashing it's ruined everything. Door Dash was already bad before but with this new added feature now it's even worse. Food arrives cold, soggy, late as heck, and just not good to eat anymore. Don't use Door Dash because there is a 100% your order of hot fresh food will be stacked with another and you will get your order cold and soggy.

No accountability Dashers aren’t professional and do not deliver items but marks confirmed delivery in the systemDrops orders off in public locations

I'm a new DoorDash customer and have only tried three deliveries so far. Unfortunately, all three experiences have been disappointing.First order -Panera: I placed a lunch order through the DoorDash app. The estimated delivery time was 25-35 mins, but as time went by, the ETA kept getting pushed back. In the end, I received my meal nearly an hour later. I gave DoorDash the benefit of doubt and assumed it might have been because it was during peak lunch hours.Second order - McDonald'sThe estimated delivery time was again 25-35 mins. Since my kid was hungry, I paid an additional $2.99 for express delivery, which showed an ETA of 15-25 mins. However, I still received the order about 38 mins later. I contacted customer support and was told that this was considered acceptable as long as the delay was within 30 mins. I explained that, at the very least, the $2.99 Express fee should be refunded. The agent said the refund required approval from another team and that it would be processed. I never received that $2.99 refund.Third order - Jersey Mike's:I decided to give DoorDash one last try. I placed the order in the morning and scheduled it for delivery at 12pm. When it was already 12pm, the DoorDash app still showed that the order has only been received. I called Jersey Mike's, and they told me that order had already been prepared and was waiting for a drive to pick it up. Only then did DoorDash update the status to show that a driver was heading to the store. About 13 mins later, the driver finally picked up the order delivered it. After only three orders, I've experienced repeated delays, inaccurate ETA, and poor resolution from customer support. The whole point of using a delivery service is convenience and reliable delivery times, but my experience with DoorDash has been the opposite. Based on these experiences, I don't feel confident using it again.

I ordered a kids spaghetti buy one get one free. The picture on the app said a kids portion of spaghetti with 3 meatballs. I ordered the spaghetti because i absolutely love the meatballs. Well I get the order and no meatballs. I called gondolier and they said the kids spaghetti doesn’t come with meatballs that it was doordashes fault. I called. DoorDash and they would not do anything no compensation no nothing. I sent them pictures of what I was supposed to get and I what got and they basically said it was my fault. Do not use this company. All the care about is getting your money and if their is a problem with order ie incorrect product it is your fault period. So angry and frustrated!!! You live and u learn. Instacart and UberEats will be getting my business in the future. Do not I repeat do not use DoorDash. They r a terrible terrible company and all they care about is getting your money and if their is a problem it the customers fault. Period

I wish zero stars was an option. My hubby and I ordered dinner from one of our fave local restaurants. The bill was ridiculous so we decided to pick it up instead. DoorDash sent it to a location in a completely different town where we had never been before instead of the local location we always ordered from previously on the app and then would not reimburse us once we realized it. Refused! Ripped us off $50 for their mistake. Don’t trust them.

Zero if I could. Months of wrong orders, missing items, and even OPEN food, like chicken or ground beef. I have had 36 orders over 3 months, for various things. In those 36 orders, I have had issues with 34 orders. They have helped me only ONE time. And that was a credit of 10$ on a 60$ order. As of today, I have canceled my subscription and deleted my account. I would rather drive and shop then deal with this nonsense. Maybe its my area in Pittsburgh. But I have a hard time believing that after all of this. Do not recommend ever. Just go to the damn store. Maybe ill use instacart again. Never brought me open food or missing items.

they hide bad reviews on their restaurants

Y'all suck this place likes to scam people out of their money I got ripped off 3 times by this place door dash place within a 3 week period they don't know how to do customer service correctly and they need to learn we are in America so that being said they need to learn to provide American workers because they make it difficult to even understand them on the phone and they never want to refund what they messed up .

A wrong delivery was made to my address and I promptly called the driver to take the item back. But I never received my original order.DoorDash gave me an option to redeliver the order which I did but it cancelled my order. Now the entire staff of customer representative is saying that they cannot provide me with a full refund. No explanation, no proof, nothing. Just lie, scam, and cheat innocent customers.

No accountability Dashers aren’t professional and do not deliver items but marks confirmed delivery in the systemDrops orders off in public locations

Terrible company! They delivered my food to the wrong address and refused to refund my money! The delivery address did not have an apartment number and they took a picture as if my order was delivered! I will never use door dash again and I will encourage others to do the same!